Terms & Conditions, Privacy & Cookie Policy

Last updated: 4th December 2025

1. Definitions & Scope

In this document:

  • "We", "us", "our", "BrewBolt" refers to BrewBolt UK (or the relevant trading entity), a company of sole-trader Darren Swan in the United Kingdom.
  • "Site" means www.brewbolt.uk and any sub-domains.
  • "User", "you", "your" means any visitor, registered account holder or customer using our Site or Services.
  • "Services" refers to any offering by BrewBolt: browsing or purchasing products (coffee, tea or related goods), using our API for ordering or delivery workflows, account registration, delivery scheduling or related functionality.

This Agreement governs your access to and use of the Site and Services. By using the Site or Services, you accept these terms.

2. Terms and Conditions for Use, Purchases & Services

2.1 Eligibility & Account Registration

  • You must be at least 18 years old (or the legal adult age in your jurisdiction) to register or place orders.
  • If you register, you are responsible for maintaining the confidentiality of your credentials and any activity under your account.
  • You agree to provide accurate, current and complete information when registering or ordering, and to update it promptly if it changes.
  • We reserve the right to suspend or terminate your account or restrict access if you breach this agreement or misuse the Site/Services.

2.2 Orders, Payment & Pricing

  • All prices are as displayed on the Site at the time of order, exclusive/inclusive of VAT as specified. We may change prices before order confirmation.
  • Payment must be completed before acceptance of your order. Payment methods will be offered at checkout.
  • Once you pay, you make a binding order under this Agreement.

2.3 Delivery, Risk, Shipping & Title

  • Products will be delivered to the address you provide at checkout. Delivery times are estimates; we cannot guarantee exact delivery dates.
  • Risk of loss or damage passes to you when goods are handed over to the carrier.
  • Ownership (title) transfers once payment is made and goods handed to carrier.
  • You must inspect items on delivery and notify us promptly of any missing or damaged goods.

2.4 Returns, Refunds & Cancellation

  • If goods are defective, damaged on arrival, or materially not as described, you may request a refund or replacement under our Returns Policy.
  • For non-faulty goods, returns or refunds are subject to our Returns Policy.
  • Any consumer rights (e.g. cancellation period) will be clearly communicated at or before checkout in compliance with UK consumer law.

2.5 Acceptable Use & Service Rules

You agree not to:

  • Use the Site or Services in violation of any law or third-party rights.
  • Use automated bots, scripts or unauthorised methods to access the Site (unless via our official API under its terms).
  • Interfere with or disrupt the Site’s security, integrity or operation.
  • Misuse or infringe our intellectual property or branding.

2.6 Intellectual Property

All content on the Site - text, images, designs, software, logos, documentation - is owned or licensed by BrewBolt. You may not copy, reproduce, distribute, republish, reverse-engineer, or create derivative works without our express written permission, except for personal non-commercial use where permitted.

2.7 Limitation of Liability & Disclaimers

The Site and Services are provided "as is" and "as available" without warranties of any kind, real or implied. To the fullest extent permitted by law, BrewBolt (and its officers, employees or agents) will not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the Site or Services. Our total liability for direct loss or damage is limited to the amount you paid for the relevant order or service.

2.8 Changes, Updates & Termination

  • We may revise these terms at any time. Revised terms take effect when posted. Continued use after posting constitutes acceptance.
  • We may suspend or terminate your access if you breach these terms, at our discretion.

2.9 Governing Law & Jurisdiction

This Agreement and any disputes arising from it are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

3. Privacy Policy (Data Protection & User Rights)

3.1 Who we are & contact details

BrewBolt acts as data controller. For privacy queries or requests, contact us at: [email protected].

3.2 What personal data we collect & how

We may collect the following types of personal data:

  • Identity / contact data: name, email address, phone number, delivery address (for orders).
  • Transactional data: order history, payment confirmations (note: payment card data is handled by our payment provider).
  • Technical / usage data: IP address, browser type, device type, pages viewed, usage patterns (e.g. via cookies or analytics).
  • Account credentials: username, password (stored securely and hashed).

We collect data when you register, place orders, browse or use the Site, sign up for communications, or otherwise contact us.

3.3 Purpose and lawful basis for processing

We process data to:

  • Provide the Services you request (order processing, delivery, account management).
  • Communicate with you about orders, account status, and optional marketing (only with consent).
  • Improve our Site and Services (analytics, performance, user experience).
  • Comply with legal obligations (e.g. record-keeping, dispute resolution).

Depending on context, lawful basis may be contract fulfilment, legitimate interests or consent, as required under applicable data protection law.

3.4 Cookies and tracking technologies

We use cookies and similar technologies to manage login sessions, remember preferences, and collect analytics data to understand site usage and improve user experience. On first visit you will be given the option to accept or decline non-essential cookies. Essential cookies (e.g. login or cart functionality) are required for core site operations.

3.5 Data sharing & third parties

We may share your data with third-party services when necessary: payment processors, delivery/shipping partners, analytics providers. We do not sell personal data. If data crosses borders, we ensure appropriate safeguards or approved transfer mechanisms are in place.

3.6 Data retention

We retain personal data only as long as necessary for the purposes described: order fulfilment, customer service, legal compliance. When no longer needed we will anonymise or delete data where possible.

3.7 Security measures

We implement technical and organisational safeguards to protect personal data against unauthorised access, loss or disclosure - secure servers, encryption (where applicable), access control and regular audits.

3.8 Your rights

You have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure, where permitted by law.
  • Request restriction of processing or object to processing under certain conditions.
  • Receive data provided by you in a portable format (where applicable).
  • Withdraw consent for marketing or cookies at any time.

To exercise these rights, contact us at [email protected].

3.9 Compliance and updates

We comply with relevant UK data protection laws. We review our privacy practices regularly. When this Privacy Policy is updated, we will publish a new version on the Site with an updated "Last updated" date.

4. Cookie Policy

4.1 What are cookies

Cookies are small text files placed on your device when you visit the Site. They allow the Site to recognise returning users, maintain login sessions or cart contents, and collect anonymous analytics data to improve performance and user experience.

4.2 Types of cookies we use

  • Strictly necessary cookies - essential for basic Site functionality (e.g. login sessions, checkout, account access).
  • Functional cookies - remember preferences like language or layout.
  • Analytics cookies - collect aggregated data about how the Site is used (pages visited, time spent, device types) to help improve performance and UX.
  • Marketing / targeting cookies - only used with your explicit consent, to display personalised content or offers.

4.3 Consent and user control

On first visit we show a cookie-banner so you can accept or decline non-essential cookies (analytics, marketing). You may manage or withdraw consent later via browser settings or our Site controls. Essential cookies remain active to ensure core functionality (login, checkout, account features).

4.4 Changes to cookies usage

If we change our cookie practices (new cookies, third-party tools, tracking methods), we will update this Cookie Policy and notify returning users via a banner or notice at their next visit.

5. Acceptance & Incorporation

By using the Site - browsing, registering, purchasing, using the API or any Services - you acknowledge that you have read and accepted:

  • The Terms and Conditions (section 2)
  • The Privacy Policy (section 3)
  • The Cookie Policy (section 4)

If you do not agree, do not use or access the Site or Services.

6. Contact Information

If you have questions or concerns about these terms or policies, contact us at: [email protected]